Tech Support

Our Tech FAQs can offer many quick answers to your questions. But when you need us, we're just a phone call away. Talk to a real person from your neck of the woods!

Technical Support

Technical Support is available 24 hours a day, 7 days a week.

Call us at: 1-800-776-6867 (ext # 5)

Customer Support

Customer Service is available Monday-Friday from 7 AM to 8 PM (CST) and Saturday 7 AM to 7 PM (CST)

Call us at: 1-800-776-6867 (ext # 4)

Get in touch

Answer the questions below to explore plans and prices.

Frequently Asked Questions

What is Wi-Fi?

How does Wi-Fi transmit data?

What is the difference between 2.4 GHz and 5 GHz bands?

What’s the difference between speed and bandwidth?

What speeds to expect on Wi-Fi?

How do I test my speed?

What if the Wi-Fi speeds do not match my package?

What if you want to change your Wi-Fi password?

What if you want Wi-Fi 6e/7 or to use your own router/mesh system?

Wi-Fi and NOVOS FiBER

Common Issues Affecting Wi-Fi Performance

Quick Solutions