Support

It's as easy as picking your favorite flavor of ice cream! During checkout, you'll find a time slot that suits your schedule. Just pick it, and we'll be there to sprinkle some high-speed magic!

Life happens, right? If you need to reschedule, give our NOVOS FiBER support team a ring at 1-800-776-6867. Just a heads-up, there might be a tiny fee for last-minute change-ups, so try not to keep us on our toes!

Nope! We're like Santa Claus but with fiber optics. We'll bring all the equipment you need - no extra shopping required.

Think of it as a mini fiber fiesta! The whole shebang takes about 3-4 hours. The in-home part is like a quick visit from your tech-savvy friend and will be done in 1-2 hours. We'll even send you an email preview of the party!

As long as we're in business, your equipment is covered. But don't worry, our gear is pretty sturdy. If it does decide to take a coffee break, we'll be there to rescue it!

Absolutely! While we love our Nokia Corteca routers, we understand you might have a favorite of your own. Feel free to use your own router if you prefer. Plus, we support bridge mode, so you can seamlessly integrate your router with our service. We're all about giving you the flexibility to choose what works best for you!

Nope, we've got you covered! Your Nokia router is on us, so no need to open your wallet for this one.

Hold off on that cancellation button! Give your old provider a call one day after your NOVOS FiBER installation. This way, you won't be stranded in the digital desert without internet.

It's as simple as pie! During registration, we'll send you an email with a link to set up your password. If you ever want to change it (or you forget it because, well, life happens), just head over to our [account portal page] and click 'Forgot my password.' We'll send you a magic link to get you sorted!

For our bridged customers, we deploy Nokia XS-010X-Q ONTs. This allows those customers to use their own router on all of our plans.

We utilize Nokia XS-2426X-A routers with integrated ONT functionality. This device provides both the fiber optic technology necessary to connect to our network, the routing, and the root of the home Wi-Fi experience.

We use a Nokia Beacon 3.1 for our mesh network.

We know you love your yard, but don't fret! Our construction crews are like gardeners in disguise. Once they finish building in your neighborhood, they'll swing back around to make your yard shine again.

You can find your Wi-Fi password right on the back of our trusty Nokia Corteca router. And if you want to change it, just let our friendly tech know during installation, and they'll work their magic.

Of course! We're all ears (and fiber-optics). If you have any concerns or just want to chat about the construction process, don't hesitate to reach out to our awesome customer service team at 1-800-776-6867.

Building a network is a 24/7 job, and sometimes our construction crews work weekends to make it happen. We're like the superheroes of the internet world, and we follow different rules depending on the neighborhood we're saving!

We're like the Flash of the fiber world! We estimate it'll take no more than 4 weeks to weave our digital magic in your community. We might not be as quick as our fiber-fast speeds, but our crews try to be as efficient as possible!

If your power or water went on vacation while our crews were working, please contact your utility provider first to make sure they get things back on track. And then, give our customer support team a shout at 1-800-776-6867 or drop them an email at support@NOVOSFiBER.com. We're here to help!

Sure, you can stick with your old TV service, but why not join the revolution? We've partnered with MyBundle TV to make cord-cutting a breeze. Say goodbye to cable chaos and hello to fiber-fast streaming!

To watch all your favorite shows, movies, and more, you'll need a streaming device and a streaming provider. Lucky for you, we've partnered with MyBundle TV to make this experience a piece of cake. Plus, with our fiber-fast internet, you'll be streaming without any hiccups!

Nope, your secrets are safe with us! We won't spill the beans to anyone outside of NOVOS FiBER. Your privacy is our top priority!

At NOVOS FiBER, we're like the digital Fort Knox! We don't keep your credit card or banking details in our systems. Your security is our mission, and our virtual guards work round-the-clock to protect you.

If you're feeling adventurous and want to switch things up, just drop us an email at support@NOVOSFiBER.com, and we'll work our magic. No refunds for services, though, and your new billing rate kicks in next bill cycle. Ready for a digital makeover?

Oops, it happens to the best of us! Double-check your details on our website's Request Service area. If you're still MIA, shoot us an email at support@NOVOSFiBER.com or give us a call at 1-800-776-6867. We'll make sure you're not lost in cyberspace!

Oh, it's like comparing a rocket to a tricycle! Fiber is the Usain Bolt of the internet world. Say goodbye to loading screens, and hello to lightning-fast downloads and buffer-free streaming.

Fiber is like upgrading from a flip phone to a smartphone. It's faster, more reliable, and can handle all your online adventures. Plus, it's like having a direct line to the internet gods with no slowdowns.

You betcha! Get ready for warp-speed internet that'll make your current connection feel like a tortoise!

Nope, no data caps here! You can binge-watch, game, and work as much as you want. It's like an all-you-can-eat buffet for your internet cravings!

We're like your trusty messenger pigeons, but in digital form! We'll shoot you an email when there's an outage. If you prefer a more instant heads-up, opt-in for text alerts and we'll keep you in the loop!

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Weather is no match for fiber! Rain, shine, or snow, your internet will be as fast as ever. You won't catch us blaming rain clouds for slow speeds!

It's as easy as pie! Just check availability on our home page, and follow the directions to see if we've brought the magic of NOVOS FiBER to your doorstep. We're like the digital superheroes who spread fast internet far and wide!

We preauthorize $0.01 to make sure your card or account is in tip-top shape. Don't worry; it's just a digital high-five payment to kickstart your NOVOS FiBER journey!

Nope, no hidden fees here! We've got the installation cost covered. It's like a gift from us to you - the gift of lightning-fast internet.

Nope, we're the freedom fighters of the internet world! No contracts, no commitments. You're free to roam the digital landscape without any chains holding you back.

We'll be sad to see you go, but we understand that life happens. To cancel, just call our friendly customer service team at 1-800-776-6867, and they'll guide you through the offboarding process.

We're all about convenience! Sign up for auto-pay and save $5 a month. Or if you prefer the manual touch, you can pay via your phone by calling 1-800-776-6867, or you can pay through our user-friendly portal “pay my bill” at the bottom of this page. Easy peasy, right?

We accept credit cards and ACH payments, so you can choose the method that suits you best.

Nope, we're all about saving trees! We'll send your electronic bill to the primary email on your account. It's the eco-friendly way to keep track of your bills.

Absolutely! You can set up auto payment when you place your order or anytime after through our customer portal. It's like having a personal financial assistant!