Support

FAQ's & Support

Our FAQs can offer many quick answers to your questions. But when you need us, we’re just a phone call away. Talk to a real person from your neck of the woods!

Technical Support

Technical Support is available 24 hours a day, 7 days a week.

Call us at: 1-800-776-6867 (ext # 5)

Customer Support

Customer Service is available Monday-Friday from 7 AM to 8 PM (CST) and Saturday 7 AM to 7 PM (CST)

Call us at: 1-800-776-6867 (ext # 4)

Get in touch

Answer the questions below to explore plans and prices.

Frequently Asked Questions

How do I schedule my installation?

If I need to change my appointment time, how can I do that?

Will I need to purchase additional equipment?

How long will the installation process take?

How long will you support the equipment provided by NOVOS FiBER? What should I do if it breaks?

Can I leverage my own router?

Will I need to buy a router?

When should I contact my current internet provider to cancel my service?

How do I sign in to manage my account?

What ONT (Optical Network Terminal) device do you use?

What routers do you use?

What device do you use as Wi-Fi extenders to create a mesh network?

My yard is torn up after your construction in my area, when will it be fixed?

If I need to change my appointment time, how can I do that?

Is it possible to talk with someone regarding any concerns or issues I encountered during the NOVOS FiBER construction process?

Do you do construction on the weekends?

How long is the construction process within my community?

I think my power/water went out while NOVOS FiBER crews were working in my area. What should I do?

Can I keep my existing TV service?

Does NOVOS FiBER come with TV options?

Does NOVOS FiBER share my personal information with third parties?

What does NOVOS FiBER do to protect my account information?

How do I change my plan?

What should I do if my address is not found on your website?

Is fiber really faster?

What are the benefits of fiber?

Will the service be faster than what I'm currently using?

Are there any data caps on my Internet connection?

How can I get updates on outages?

What are you doing on my street?

Will weather affect my fiber internet?

How do I find out if service is available in my area?

Why did NOVOS FiBER charge $0.01 when placing an order?

Does NOVOS FiBER charge an installation fee?

Will I be locked in a contract?

How do I cancel my service?

How do I pay my bill?

What payment options do I have?

Will I receive a paper billing statement?

Can I set my service to auto payment?