Fast is fun.
Don’t suffer the buffer. Stream, meme, and beam your way through the internet universe with warp speeds.
We offer 3 plans for your home or business with transparent pricing. We will always be fair, friendly, and fast. It's the NOVOS FiBER way. :)
Fast is fun
Choose the right plan for everyone in your household.
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We like pie - Sign-up, schedule free install, and get going. What are you waiting for? Join the NOVOS family.
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STEP 2
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STEP 3
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Frequently Asked Questions
We are so excited to be expanding our network and bringing the fastest, most reliable broadband service directly to your home! To deliver this groundbreaking new technology directly to your community, we will need to carry out some construction. But don’t worry, we are committed to making the construction process a stress-free and enjoyable experience:
We are building a new 100% fiber optic network that will deliver the fastest, most reliable broadband service directly to your home!
We have received permits to build in the first few feet of the yards which is a public right-of-way. We will try our best to minimize intrusion into your yard. After construction is completed in your neighborhood, our team will come back through to restore your property to the county standards or requirements. If you see that the team has not yet restored your property, please feel free to contact us at +1 800-776-6867 or info@novosfiber.com
We have received permits to build in the first few feet of the yards which is a public right-of-way. We will try our best to minimize intrusion into your yard. After construction is completed in your neighborhood, our team will come back through to restore your property to the county standards or requirements. If you see that the team has not yet restored your property, please feel free to contact us at +1 800-776-6867 or info@novosfiber.com
If you have concerns or issues of any kind during or after the construction process, you can submit a ticket in the below ‘Contact Us’ section. Alternatively, you can email us at info@novosfiber.com and include your address, a contact number that we can get back to you and a photo of the damages. Someone from our customer success team will be in contact with you shortly with a plan to resolve the issue as quickly as possible.
Construction timelines depend on multiple factors, including the size of the build area, the soil composition, and the type of construction (e.g., underground vs. aerial), as well as unforeseen events like bad weather. Our goal is to ensure the construction process is as efficient as possible and be completed before you even notice!
Markers and paint need to remain in place until the construction of the network is complete.
For our bridged customers, we deploy Nokia XS-010X-Q ONTs. This allows those customers to use their own router on all of our plans.
We utilize Nokia XS-2426X-A routers with integrated ONT functionality. This device provides both the fiber optic technology necessary to connect to our network, the routing, and the root of the home Wi-Fi experience.
We use a Nokia Beacon 3.1 for our mesh network.
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