Network Management Practices
NOVOS FiBER™ (“we” or “us” or "our") provides high speed internet access over fiber connections, as well as other related services. We are committed to protecting the privacy of our customers’ personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services or visit our website.
Our network management practices are designed to provide the best possible broadband Internet experience to all of our customers. Here are the key details:
Blocking: we do not block lawful internet traffic.
Throttling: we do not throttle lawful internet traffic.
Affiliate Prioritization: we do not engage in affiliate prioritization.
Paid Prioritization: we do not engage in paid prioritization.
Congestion Management: during times of high network congestion, we may temporarily reduce speeds for high-bandwidth activities in order to ensure fair access for all users.
Application-Specific Behavior: we do not discriminate against or favor specific applications or services.
Device Attachment Rules: customers may attach devices of their choice to our network provided the do not harm the network.
Network Security: we employ industry best-practices and reasonable measures to protect our network and customers from network-level security threats.
Contact Information
For any questions or additional information, please contact our customer service on the web at https://www.novosfiber.com/support, by email at info@NOVOSFiBER.com or by phone at 1.800.776.6867.
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