NOVOS FiBER Named Finalist in Fierce Network Innovation Awards for Customer Engagement

Dallas, TX – December 13, 2024 – NOVOS FiBER, a DFW-based fiber internet provider, has been named a finalist in the Fierce Network Innovation Awards for exceptional customer engagement. Recognized by Fierce Wireless, these awards spotlight companies pushing the boundaries of telecom and broadband to deliver innovative, customer-centric solutions.

Within the Customer Engagement category, finalists like NOVOS FiBER stand out for forging personalized connections that go beyond the traditional service model. Central to this achievement is NOVOS FiBER’s GOCare-powered Customer Engagement Platform, which provides real-time support, seamless self-service, and proactive issue resolution—fundamentally redefining how ISPs interact with their customers.

“From day one, our mission has been more than just delivering high-speed internet,” said Mike Rowley, SVP of Customer Experience at NOVOS FiBER. “We’ve always aimed to ensure customers feel truly valued, and this acknowledgment confirms that pairing innovation with personal, reliable service can set a new industry standard.”

Seamless Connectivity Meets Exceptional Service
NOVOS FiBER’s platform leverages advanced communication tools and predictive analytics to anticipate issues before they occur, ensuring consistently high-quality service. This proactive, customer-first approach translates into smoother online experiences and long-term trust.

A Testament to Excellence
Becoming a finalist in the Fierce Network Innovation Awards underscores NOVOS FiBER’s pioneering spirit and the strength of its customer relationships. It’s a milestone that reaffirms the company’s belief in meaningful engagement as the cornerstone of true innovation.

NOVOS FiBER remains committed to providing the perfect blend of lightning-fast internet and top-tier service, proving that innovation isn’t just about technology—it’s about people.

For more information about NOVOS FiBER and its award-nominated Customer Engagement Platform, please visit novosfiber.com.

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