Five Reasons to Break Up with Your Current Internet Provider

Sluggish speeds, data caps, hidden fees, and poor customer service? It’s not you, it’s them. 

Today, we’re highlighting five signs you should break up with your current internet provider—and hook up with NOVOS FiBER’s high-speed fiber internet service instead! 

Reason #1 Your Internet Just Doesn’t Have the Speed to Keep Up with You

If you’re like most people, you just can’t wait to binge your favorite series or keep up with live sports or current events. But if you’ve noticed your internet is just too sluggish to keep up with the content you love, then it’s time to show your current internet provider the door!

Older forms of internet like DSL and coaxial cable just don’t have the download speeds that fiber does because they’re literally using materials built for other uses. Cable was made to transmit television signals, while DSL was designed for voice service. Fiber optic cable, on the other hand, can transmit internet signal at nearly the speed of light!

Thus, fiber internet, like the kind delivered by NOVOS FiBER, is capable of extreme download speeds of greater than 1 gigabyte per second. Our internet can keep up with you and stream all the movies, TV shows and live entertainment you could possibly want. 

Reason #2 Your Internet’s Bandwidth Isn’t Giving You the Space You Need to Thrive

You might also find that your current internet provider isn’t giving you the “space” you need to live your best life—and in this case, we’re talking about bandwidth. Bandwidth refers to the quantity of data an internet connection can send to your devices per second.  

While internet speed is fairly self-explanatory and easy to understand, greater bandwidth is just as essential to a home’s internet service as speed. High bandwidth capacity is particularly vital in households with people that stream simultaneously on multiple smart TV’s, enjoy online gaming, or download (or upload) online videos. 

Fiber’s cutting-edge materials and state-of-the-art networking make its bandwidth capacity considerably greater than cable and other forms of internet. And fiber’s generous bandwidth means that everyone in your household will have the space they need to do just about anything they want online without fighting over who’s using the internet at a given time.

Reason #3 You’re Done with Monthly Data Caps

If you’re tired of your internet company slowing down your internet with data caps each month, it’s time to dump them and switch to fiber. 

You might be asking why your internet company caps your data in the first place. Well, they do so to keep from overloading their systems, which lack sufficient bandwidth to serve all their customers properly (because their technology just can’t cover it the way fiber can). Thus, these inferior internet technologies require providers to “cap” the amount of data each household uses each month. 

Those data caps trigger dreaded slowdowns in internet quality, which can really annoy you when you’re trying to binge a series or watch a live sports event. And some companies will even charge extra fees for exceeding your data cap.

Because of fiber’s bandwidth capabilities, you’ll never need to worry about data caps! NOVOS FiBER’s advanced fiber network gives you and your family enough room to spread your wings online without the limitations of data caps or slowdowns cable and other older internet technologies usually require. 

Reason #4 Trust Issues—Like Hiding Fees and Costs on Your Bill

Another reason to break up with your current internet provider relates to a crucial element of any relationship: trust and candor. Way too many big internet companies seem to slide hidden fees and costs into their bills to unsuspecting customers. 

Initially, these may be surreptitious additions to your bill, often in small amounts. But those do mount up over time, taking a larger chunk out of your annual budget than you originally bargained for.

At NOVOS FiBER, we value being upfront and straightforward with you about our billing and services. We lay out all the costs and fees of our high-speed fiber internet, including any applicable taxes. Keeping trust and open lines of communication with you are top priorities for us, which we will keep throughout our relationship with you.

Reason #5 Communications Problems—or You Just Can’t Ever Get Through to Them!

Our last reason to split with your current ISP concerns how hard it can be to get through to them! Calling technical assistance or account support to larger internet companies can try the patience of even the best of us. Indeed, with some ISPs, it can take dozens of minutes—or sometimes even hours—to connect to a real human being to help you address your problem.

One of the best ways to “test” your relationship with your current ISP is to call them and start a stopwatch (or use a stopwatch app on your smartphone) and time how long it takes to get in touch with a customer service representative. NOVOS FiBER prides itself on its efficient response time and the resourcefulness of our friendly, local staff. You can feel confident that you will reach us when you need us. 

These are just five of the best reasons to cut ties with your current internet company and make the switch to fiber with NOVOS FiBER. To learn more about our fiber network and why it’s simply the best internet you can get, follow our social pages!