Network Management Practices

Our network management practices are designed to provide the best possible broadband Internet experience to all of our customers. Here are the key details:

• Blocking: We do not block lawful Internet traffic.
• Throttling: We do not throttle lawful Internet traffic.
• Paid Prioritization: We do not engage in paid prioritization.
• Congestion Management: During times of high network congestion, we may temporarily reduce speeds for high-bandwidth activities to ensure fair access for all users.
• Application-Specific Behavior: We do not discriminate against or favor specific applications or services.
• Device Attachment Rules: Customers may attach devices of their choice to our network, provided they do not harm the network.
• Security: We employ reasonable measures to protect our network and customers from security threats.

To view our full privacy policy detailing how we collect, use, and protect customer data, please visit: privacy policy

Reliability

Network Availability: Our network availability is 99.99% (approximately 4.38 minutes of downtime per month).

Cybersecurity

We implement industry-standard cybersecurity measures to protect our network and customer data. For more information, visit: cybersecurity policy

Contact Information

For any questions or additional information, please contact our customer service at customer service.